The importance of internal Communications

As a public relations student, I am always learning about the importance of internal relations and how communication is such an important aspect of that. As the chief administrative officer for Zeta Phi Eta, I have seen firsthand how truly important it is.

Journalist Sydney J. Harris once said, “…’information’ and ‘communication’ are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through.” To note the distinction between these two words is important because not only do you have to give out information when you’re within an organization, but you have to make sure that the information gets communicated effectively and to everybody.

My job with Zeta Phi Eta feels very simple, but I also understand how important it is. During meetings, my job is to take accurate notes of what is discussed. The benefit of doing so is that it avoids confusion later on. The human mind is constantly bombarded with information and when information is coming at you from all sides, our memory can’t always keep all of the information stored. By taking notes as accurately as I can, I can always reference back to what was discussed and answer accurately whenever one of my fellow board members has a question. This avoids any confusion that may exist and I can ensure that everyone is on the same page.

Making sure everyone is on the same page is such an important aspect to consider in any organization. In order for real progress to be made everyone, or at least a grand majority of all involved, in an organization have to make sure they are on board and welcome to what the organization is doing going forward. This is another reason it is so important to have internal communications. Communicating effectively and making sure everyone is aware of what they want to see from the organization in the future will keep the organization healthy and in a good position to move forward.

In order for an organization to thrive and move forward, everyone who makes up the organization must be working together and have the same goal in mind. Communication is important in anything that we do and any organization benefits even more when they have good internal communications in place. An organization will never succeed if there is no communication between the people that make it up. As Paul J. Meyer, Personal Development Expert, said, “Communication – the human connection – is the key to personal and career success.”

– Jenitza Quiñones

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